GVEA switching to new account management system; what members need to know
FAIRBANKS, Alaska (KTVF) - Golden Valley Electric Association (GVEA) is switching to a new account management system on Monday, January 9th. The name of the new system is called “MyGVEA.”
During the transition period, which ends on January 8, payments will only be accepted by mail or at drop boxes at the Fairbanks and Delta Junction offices. However late fees will not be assessed, and services will not be interrupted for nonpayment.
The new system is being put in place to modernize the account operations for the co-op, based on member input. These changes include a new billing layout that should be easier to navigate and also provide members the ability to track and analyze their energy use.
According to Meadow Bailey, GVEA Director of External Affairs & Public Relations, “So there won’t be fees. We recognize this is a big change. We also know that we’re going to have a lot of people who will be coming and trying to transition their accounts on Monday. So, we’re allowing a grace period just while we get everybody all set up. So for about a month there won’t be fees associated with your account if you can’t make your payment or if you’re not setup yet and it takes you a few days to do that.”
Bailey adds, “And the other thing that people ask us for is more consistent billing dates. Right now, each bill cycle can have a different number of days included in that bill cycle and this new system will always pull on the same day of every month and so people will be able to plan accordingly. So really this is a change that we’re doing, based on requests from our members. We recognize that any change is cumbersome for people and so we really appreciate their patience, as we’re working to make this transition.”
The new system will be accessible through an online format, as well as through an app that will be available for Apple and Android devices.
For more information about MyGVEA visit GVEA’s website.
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