Fairbanks in need of 911 dispatchers

Published: Oct. 5, 2017 at 3:39 PM AKDT
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The city of Fairbanks has multiple job openings for Dispatchers in the Fairbanks Emergency Communications Center.

Sarah Dubowski visits the station to see just what it takes to be a 9-1-1 Operator.

Like Police Officers and Firefighters, Dispatchers are highly-trained first responders that serve their community and handle emergency and non-emergency calls.

Stephanie Johnson; Dispatch Center Manager>>: "The biggest thing that we do is we help people, we are considered in the industry the first, first responder because we receive the initial information coming in about calls for service, we can give information about how people can help themselves before the wheel on the first apparatus has ever had a chance to even respond to a call."

911 Dispatcher, Jennifer Mepstep has been on the job for three years. She was a stay-at-home mom for over a decade when she decided to try something new. Mepstep says in this profession, every day is a unique challenge.

Jennifer Mepstep; Shift Lead - 911 Dispatcher>>: "I never would have thought of myself as an adrenaline junky but I like the nature of the job, the fast paced at times, you have to think on your feet, it's always something different, just the challenge. I also like the people aspect; I'm a people person, so I like talking with people, getting them help."

The Dispatchers for the city of Fairbanks take the incoming 9-1-1 calls for the entire borough and handle police administrative calls that come into the station.

No experience is necessary to apply for the position and training usually last around 8 to 10 months.

Stephanie Johnson; Dispatch Center Manager>>: "So the job first and foremost, it's an incredibly rewarding job. I always like to tell folks when they come in, 'The thing about this job is you come to work to the same place every day but it's not going to be the same event every day. It's completely different every day, so if you are looking for a challenge, you are looking for something that's different and not mundane, I think that this is the job for you, especially if you like to help people."

If you are interested in more information about the positions, please contact the City of Fairbanks' Human Resource department at 459-6780.

Sarah Dubowski Reporting.