North Pole City Council says no water will be shut off during pandemic regardless of notices
Some North Pole residents may still be getting late fees and shut off notices from the North Pole water and sewer utility amid the COVID-19 pandemic.
The City of North Pole operates the utility that provides service to approximately 650 residential, commercial, institutional and industrial customers.
The North Pole City Council says they have not been able to meet since March 16th, and have not been able to address the issue. They want to assure residents that water will not be shut off.
Some residents may still get late fees and notices for the time being.
The council plans to meet on May 4th to address the fee structure and possibly make adjustments to code.
The North Pole Press Information Officer, Kim Kiehl says this could mean retroactive fee changes. “I would say that when we have our meeting on May 4th, that is certainly something that the council can look at -- and anything that can be done to help the citizens can be done retroactively as well. But we just have not had a meeting to even have this conversation," Kiehl said.
The North Pole City Council invites anyone with concerns or questions to please call the North Pole City Hall at 488-2281.